Privacy Policy

Introduction

Aurelion ("we," "our," or "us") operates a luxury car rental service in Singapore. This privacy policy explains how we collect, use, store, and protect personal information provided by clients who rent vehicles from us or inquire about our services.

We are committed to protecting your privacy and handling your personal data responsibly in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and applicable data protection regulations.

Information We Collect

Personal Information

We collect the following types of personal information:

• Full name and contact details (email address, phone number, mailing address)
• Date of birth and age verification information
• Driver's license details and driving history
• Payment information (credit card details, billing address)
• National identification or passport number (for identity verification)
• Vehicle preferences and rental history with Aurelion
• Communications and correspondence with our team

Technical Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages viewed and time spent on our website
• Referring website or source of traffic

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing rental bookings, vehicle handover arrangements, and billing
• Communication: Responding to inquiries, providing booking confirmations, and sending rental reminders
• Verification: Confirming driver eligibility and identity for insurance and safety purposes
• Improvement: Analyzing service usage to improve our offerings and client experience
• Marketing: Sending information about new vehicle additions or program updates (with consent)
• Legal Compliance: Meeting regulatory requirements and resolving disputes

Legal Basis: We process your data based on contract performance (for rental services), legitimate business interests (for service improvement), legal obligations (for regulatory compliance), and consent (for marketing communications).

Data Sharing and Disclosure

We share your personal information only when necessary:

• Insurance Providers: We share driver and rental information with our insurance partners for coverage purposes
• Payment Processors: Credit card information is transmitted to secure payment processing services
• Service Partners: Vehicle maintenance specialists and photography service providers receive relevant information
• Legal Authorities: We disclose information when required by Singapore law or valid legal process

We do not sell or rent your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission using SSL/TLS protocols
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection procedures
• Breach notification procedures in accordance with PDPA requirements

Data Retention

We retain your personal information for the duration necessary to fulfill the purposes outlined in this policy. Specifically, rental records are maintained for seven years following the rental period to meet tax and legal requirements. Marketing communication preferences are retained until you withdraw consent. Account information for returning clients is kept for five years from the last rental activity.

Cookies

Our website uses cookies to enhance user experience. We use:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings or our Cookie Policy page.

Your Rights

Under Singapore's PDPA, you have the following rights:

• Access: Request copies of your personal data we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal: Withdraw consent for marketing communications at any time
• Data Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Complaint: Lodge a complaint with the Personal Data Protection Commission (PDPC)

To exercise these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for individuals aged 25 and above who meet driver eligibility requirements. We do not knowingly collect personal information from individuals under 18 years of age.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify registered clients of significant changes via email. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

Contact Information

For questions about this privacy policy or our data practices, contact: